Terms & Conditions

1. Overview

These Terms govern the use of services provided by Prison Phone Calls (PPC), a trading name of Knight Consultancy Limited (“we”, “us”, “our”). By using our services, you agree to these Terms.

2. Our Service

PPC provides a telephone number forwarding service.

• We assign you a dedicated telephone number
• Calls made to that number are forwarded to your chosen phone
• We do not provide the underlying telecommunications service

All call charges, availability, and restrictions are determined by the relevant prison or its appointed telecommunications provider.

3. Third-Party Services (Important)

We are not a telecommunications provider and have no control over:

• call quality or connection reliability
• call duration limits
• prison approval of numbers
• monitoring, recording, or restriction of calls

Use of the service is entirely subject to third-party providers and facility rules. We control the pricing of our own services, however any underlying call charges, call costs, or tariffs applied by prison or third-party telecommunications providers are outside our control.

4. Accounts, Security & Responsibility

You agree to:

• provide accurate information when registering
• keep all login, account and access details secure
• immediately notify us of any suspected unauthorised access

You are fully responsible for all activity on your account, including:

• unauthorised use
• fraudulent use
• any charges or activity arising from your account

This responsibility continues until you notify us of a breach and we take action.

5. Call Routing & Number Allocation

• You are allocated a number solely for the duration of the service
• You do not own any number assigned to you
• Numbers may be changed, withdrawn, or reallocated where required

6. Fees & Payments

Fees paid to PPC relate only to the forwarding service.

• Any charges from prison or telecom providers are separate
• Pricing will be clearly displayed before purchase

Payments

• You must ensure all fees are paid in full
• You remain responsible for all charges linked to your use

Prepaid Credit

• Any prepaid balance may expire after a reasonable period
• Unused credit is non-refundable, including on termination

Disputes Billing queries must be raised within 21 days.

7. Refunds

• Refunds are provided only where required by law or at our discretion
• No refunds will be given for: 
  • successfully provided services
  • user setup errors
  • third-party failures or restrictions
• No refunds apply to unused credit unless expressly stated

8. Service Availability

We do not guarantee:

• uninterrupted service
• successful call connection

Service may be affected by:

• prison systems and approvals
• telecommunications providers
• internet connectivity
• user equipment

You are responsible for ensuring you have suitable connectivity and devices.

9. No Guarantee of Outcomes

We do not guarantee:

• successful connection of calls
• cost savings
• approval or acceptance by any facility

10. Acceptable Use

You must not use the service:

• for unlawful, abusive, or fraudulent activity
• to generate artificial or excessive call traffic
• for automated or non-human initiated calls
• for high-volume, call centre, or commercial call activity
• in breach of any applicable law or facility rules

We may suspend or terminate services for any suspected misuse.

11. Suspension & Termination

We may suspend or terminate your account:

• immediately, without notice, where: 
  • misuse is suspected
  • fraud is suspected
  • these Terms are breached

We are not liable for any loss arising from suspension or termination. You may stop using the service at any time.

12. Data & Privacy

We process personal data in accordance with:

• Data Protection Act 2018
• GDPR

We may process:

• account information
• contact details
• call-related data

We may disclose information where required:

• by law
• to regulators or law enforcement
• to service providers supporting delivery

13. Emergency Use Warning

This service must not be relied upon for emergency calls.

• We do not guarantee access to emergency services
• Service availability depends on internet and third-party systems

You must ensure alternative means of contacting emergency services are available.

14. Limitation of Liability

To the maximum extent permitted by law, we are not liable for:

• call failures, delays, or interruptions
• third-party service failures
• actions or restrictions imposed by prisons or providers
• unauthorised or fraudulent use of your account
• indirect or consequential loss

15. Force Majeure

We are not responsible for delays or failures caused by events outside our control, including:

• network outages
• third-party failures
• regulatory or facility actions

16. Legal

These Terms are governed by Isle of Man law. The courts of the Isle of Man have exclusive jurisdiction.

17. General

• These Terms form the entire agreement
• We may update these Terms from time to time
• No third-party rights apply
• If any provision is invalid, the remainder remains in force