Common questions, honest answers

Yes. Our numbers are genuine Ofcom-regulated 01/02 UK landlines — identical to a home phone number. Prison telecom systems treat them the same as any other landline and they are fully compliant with HMPPS requirements. If you have any issue with approval, contact us and we'll help you directly.

Your number is assigned the same day you sign up — usually within a few hours. You'll receive it by email and can submit it to the prison straight away.

Your loved one submits the number through the standard approved call list process — the same way they register any number. Approval typically takes a few days to two weeks depending on the prison. Once approved, they can call immediately.

Your loved one pays from their prison phone credit, exactly as they would for any call. You pay the £14.99 monthly subscription. There are no per-minute charges on your end. The saving comes from your loved one being charged at the cheaper landline rate (around 8p/min) instead of the mobile rate (around 18p/min).

No setup fees, no activation fees, no hidden charges. The only cost is £14.99 per month. What you see is what you pay.

Log into your customer portal and cancel from the billing section anytime. No notice period — cancellation takes effect at the end of your current billing month and you won't be charged again after that.