How it works
Four simple steps to cheaper calls
Step by step
Here's exactly how it works
Step one
Sign up
online
Create your account and subscribe to the monthly plan at £14.99. The whole sign-up takes under two minutes. No contracts, no setup fees — just a simple monthly subscription you can cancel anytime.
Step two
Receive your UK landline number
We assign you a genuine UK 01 or 02 landline number — same day. This isn't a virtual workaround or an app number. It's a real, Ofcom-regulated landline number that prison telecom systems recognise and accept.
Step three
Register the number with the prison
Your loved one submits the new landline number to be added to their approved call list. This is the standard process they already use to register any number — it's just like adding a home number. Approval times vary by prison but are typically within a few days.
Step four
Call forwards to your mobile
Once approved, your loved one calls the landline number at the cheaper landline rate. The call instantly and seamlessly forwards to your mobile phone — you receive it just like any other call. No app, no second device, nothing to install.
* Based on approximate Prison Reform Trust rates. Actual rates may vary by prison.
Why it matters
Save up to 80% on every call
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Prison calls to landlines cost around 8p/min vs 18p/min to mobiles — that's less than half the price per minute
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On £10 of prison credit, your loved one gets 125 minutes calling a landline vs just 55 minutes calling a mobile
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Our number is a genuine 01/02 UK landline — not a virtual workaround — so it's accepted by prison telecom systems
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The call forwards seamlessly to your mobile — no extra steps, no second device needed
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At just £14.99/month, the service pays for itself after just a few calls compared to mobile rates